Parloa Valued at $3 Billion with $350 Million Series D to Lead Agentic AI for Customer Experience

Parloa, the premier provider of AI agents elevating enterprise customer experience, led by Malte Kosub, Stefan Ostwald, Latane Conant, Csaba Tamas, Chris Silver, and Tino Mittelmeier, has announced $350 million in Series D funding led by General Catalyst, with strong continued support from Parloa’s existing investors, including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures, bringing its valuation to $3 billion.

Closing just seven months after its Series C, the new round brings Parloa’s total funding to over $560M in under four years. The company will use the capital to expand globally, with priority on the U.S. and Europe, advance its AI Agent Management Platform with new capabilities, and launch the Parloa Promise, focused on top-tier agent reliability, continuous innovation, and responsible, human-centric AI.

Trusted by leading Fortune 200 companies, including Allianz, Booking.com, HealthEquity, SAP, and Swiss Life, Parloa now stands among the best-capitalized players in enterprise CX AI. The new funding reinforces its rapid growth and product momentum.

“Parloa is setting the standard for enterprise-grade AI,” said General Catalyst CEO Hemant Taneja, who will join the Supervisory Board alongside Jeannette zu Fürstenberg. “Their scalable agentic AI will transform customer engagement.”

CEO Malte Kosub said the round marks a pivotal moment: “We’re expanding globally and enabling enterprises to build deeper, more personalized customer relationships through responsible, scalable agentic AI.”

Parloa’s AMP is the preferred platform for native agentic AI, giving enterprise CX teams an intuitive way to design, manage, and improve AI agents, without heavy coding. Teams can build customized, natural-language agents that adapt across dialects, contexts, and evolving customer needs.

AMP enables large-scale simulation and performance evaluation, delivering actionable insights into agent behavior. Real-time dashboards provide full transparency into how and why agents make decisions, while meeting stringent standards for compliance, safety, and enterprise-grade data security.

Parloa is accelerating global expansion across North America and Europe, with a U.S. headquarters now open in midtown Manhattan, a localized team in London, and additional offices being evaluated in San Francisco and Madrid.

Carolina Brochado of EQT said Parloa is reshaping customer relationships at scale, combining enterprise-grade AI with strong safety and reliability in a crowded market.

Apoorv Agrawal of Altimeter noted Parloa’s blend of a leading agentic AI platform and enterprise execution, supported by engineers in the field, Fortune 500 customers, and fresh capital to capture the global CX market.

Henry Ellenbogen of Durable Capital said the next category-defining companies will be built on relationships, not transactions, and Parloa is leading by making AI personal, contextual, and enduring.

Mona Gindler of Senovo highlighted that while CX is crowded, few players are pushing true agentic AI; Parloa stands out by moving from scripted automation to adaptive, relationship-driven agents.

Jens Rassloff, Chairman of Parloa’s Supervisory Board, said this investment marks a defining moment, reinforcing confidence in Parloa’s technology and positioning the company as a future global category leader.