How Giga AI is Building the Next-Gen Enterprise Operations Platform

Giga AI, an AI agent platform for enterprise support, led by Varun Vummadi and Esha Manideep, has secured $61 million led by Redpoint with participation from Y Combinator and Nexus.

Founded in a college dorm, Giga evolved from LLM fine-tuning to redefining enterprise support with AI. Its technology now powers global companies like DoorDash through self-improving agents (60%→98% resolution), rapid deployment (<2 weeks), and ultra-low-latency voice across 99 languages.

Giga is building the enterprise operations platform on which the next trillion-dollar companies will rise, starting with customer support and expanding to transform every enterprise worldwide.

Built to handle complexity and fully customizable, Giga lets businesses fine-tune every detail. With auto policy writing, teams can start from a single transcript, while the built-in Copilot helps create the ideal support agent. Continuously improve with performance-focused insights designed to help hit key KPIs. Get custom suggestions tailored to your business needs and auto-implemented policy enhancements that make your support system smarter over time. Engage customers with empathy through personalized, brand-matched voices, dynamic interrupts for a natural global experience, and ultra-low latency that ensures real-time, human-like conversations.

At DoorDash, operations span a massive scale across platforms, services, and languages. Giga used real usage data to drive measurable gains: fewer escalations, faster resolutions, and more efficient workflows across teams. As DoorDash expands to 40+ countries and serves nearly 50 million people monthly, partnerships like this are key to delivering better global consumer experiences.