Rime Partners With Dialpad as Premier Agentic Text-to-Speech Voice Provider Across Global Communications Platform

Rime, the leading enterprise voice AI platform, led by Lily Clifford, Brooke Larson, and Ares Geovanos, has announced a strategic partnership with Dialpad, the AI platform for customer experience.

Under the agreement, Rime will become the primary text-to-speech (TTS) provider for Dialpad’s agentic voice AI products, delivering natural, conversational audio across business communications worldwide.

As businesses deploy autonomous AI systems, demand for human-like voice synthesis is rising. The partnership combines Rime’s voice technology with Dialpad’s agentic AI to replace traditional IVR systems and hold queues with 24/7 voice agents, allowing human teams to focus on more complex interactions.

Rime’s platform uses machine learning and linguistic science to deliver low-latency, expressive voices that capture tone, emotion, and brand identity while accurately handling details such as phone numbers and complex data.

"Partnering with Dialpad allows us to bring hyper-realistic, emotionally expressive voice AI to businesses on a massive scale," said Lily Clifford, CEO & co-founder of Rime. "Dialpad shares our vision that voice interactions shouldn't feel like navigating a rigid machine. By combining our linguistic-first text-to-speech models with Dialpad's agentic platform, we're giving companies the ability to deliver concierge-level experiences to every customer."

"We partnered with Rime because our evaluation found that Rime’s models met our requirements for naturalness and expressiveness, felt the most natural, and captured human emotion better than anything else we tested," said Craig Walker, CEO & Founder of Dialpad. "By integrating Rime’s text-to-speech technology, we are helping organizations improve voice interactions, express a consistent brand voice, and support routine customer inquiries while maintaining a role for human agents in more complex interactions."

The partnership creates a direct feedback loop between the engineering teams, helping Rime continuously improve its models and accelerate the rollout of new voice capabilities.

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