How Fini is Bridging the "Trust Gap" in AI by Ending AI Hallucinations for Good

Fini, empowering enterprises to effortlessly deploy headless AI agents capable of resolving 80%+ of support tickets with 97% accuracy in over 50 languages, all without writing a single line of code, led by Deep Singla, Hakim, and others, has raised $3.6M in seed funding led by Matrix Partners with the backing of Y Combinator, along with people working at Uber, and high-profile angels from McKinsey and SoftBank.

A significant trust gap limits the adoption of generative AI in regulated industries such as finance, insurance, and healthcare, where errors carry legal, ethical, and reputational risk. High-profile failures have highlighted how AI inaccuracies translate into real-world liabilities rather than technical shortcomings.

Until AI systems can reliably adhere to protocols and avoid misinformation, regulated sectors are forced to prioritize safety over efficiency, slowing adoption. Fini was founded to address this gap by enabling trustworthy AI deployment without compromising regulatory and ethical standards.

Fini has developed an agentic support system with a built-in Trust Layer that monitors AI conversations in real time. When confidence falls below a safety threshold, the system escalates the interaction to a human agent instead of guessing, ensuring accuracy and compliance.

Human handling of escalations is captured as institutional knowledge, continuously improving system performance. This approach shifts support teams away from repetitive tasks toward expert oversight and system training, transforming customer support from a cost center into a value-driving function.

This investment from Matrix Partners, Y Combinator, and others enables the accelerated development of Fini’s safety-first AI platform. The system is already supporting organizations such as the U.S. Chamber of Commerce Foundation, Covergenius, AtlasFin, and Bitdefender, safely handling more than one million conversations per month.

The continued backing from investors, the global team, and early customers reflects strong confidence in the mission to eliminate AI hallucinations in regulated environments. With the upcoming launch of Fini 2.0 and an AI voice support agent, the platform aims to make customer support faster, smarter, and significantly safer as adoption continues to scale.