Gradient Labs Raises $13 Million to Power Customer Operations in Financial Services with Agentic AI

Co-founded by Dimitri Masin(CEO), Danai Antoniou(Chief Scientist), Neal Lathia(CTO), Gradient Labs has raised $13 million in Series A led by Redpoint Ventures, with participation from Exceptional Capital, Liquid 2, LocalGlobe, Puzzle Ventures, and more.

Gradient Labs automates the overlooked 80% of the customer journey—back-end tasks like document processing and fraud screening—ensuring seamless, end-to-end experiences in finance and compliance-heavy operations.

Gradient Labs’ AI outperforms human teams in compliance, achieving 40–60% auto-resolution within days. It accurately flags risks, handles complex use cases like disputes and chargebacks, and aligns with each partner’s data, APIs, and SOPs.

The funding will accelerate Gradient Labs’ expansion into the U.S. and advance its AI beyond SOP-based tasks to specialist-level decision-making in areas like compliance and fraud. Already adopted by leading European fintechs, the platform aims to make financial services seamless, fast, and secure.