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AI-Powered Platforms for Customer Support, Service, And Experience Use-Cases

  • Writer: Karan Bhatia
    Karan Bhatia
  • Sep 8, 2025
  • 1 min read

1) NiCE: Led by Scott Russell, Dan Belanger, Barry Cooper, Beth Gaspich, and others, NiCE helps organizations to automate customer service. Know More At: nice.com


2) Sprinklr: Led by Rory Read, Sanjay Macwan, Amitabh Misra, Arun Pattabhiraman, Joy Corso, and others, Sprinklr is redefining the world’s ability to make every customer experience extraordinary. Know More At: sprinklr.com


3) Decagon: Led by Jesse Zhang and Ashwin Sreenivas, Decagon empowers every brand to deliver a concierge customer experience. Know More At: decagon.ai


4) Ema: Led by Surojit Chatterjee and Souvik Sen, Ema helps automate any business process with Agentic AI. Know More At: ema.co


5) Chatbase: Led by Yasser Elsaid, Chatbase provides AI agents for magical customer experiences. Know More At: chatbase.co

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