AI-Native Customer Experience Platform Remark Raises $16 Million in Series A Funding

Led by tech and product enthusiasts Theo Satloff(Co-founder & CEO), Carl-Philip Majgaard(Co-founder & Tech Lead), Ian Patterson(Co-founder & Head of Sales), Adrianna Simpson(Director of Operations), Max Duchesne(Chief of Staff), Russell Nadel(VP of Partnerships), Zane Fields(Brand Relations Manager), and others, Remark raised $16 million in Series A funding, led by Inspired Capital, with participation from Stripe, Neo, Spero Ventures, Shine Capital, and Visible Ventures. With fresh funding, Remark is expanding into new verticals, growing its expert network, and enhancing tools for training, deployment, and performance, enabling faster onboarding, real-time value measurement, and smarter adaptation to shopper needs.

Remark builds AI advisors trained on the voices of real product experts—athletes, estheticians, stylists, chefs, and more—delivering trusted, personal guidance online. These subject-matter-trained agents replicate the warmth and expertise of in-store advice, helping shoppers make confident decisions. The result: a 28% conversion rate, faster product discovery, and fewer returns and support tickets.

Remark drives 4x revenue growth, 100% retention, and millions in new revenue and cost savings for over 60 brands—combining human-driven selling with AI scale.